Top Shop of Rochester, Inc SMS Privacy Policy

This SMS Privacy Policy explains how we collect, use, and protect personal information when you communicate with us by text message for customer support purposes. It applies only to customer support and service-related SMS communications.

Information We Collect

When you text us for customer support, we may collect your mobile phone number, the content of your messages, your name if you provide it, and any information you choose to share that is needed to assist with your request.

How We Use Your Information

We use this information to respond to your questions, provide customer support, follow up on service issues, improve our support operations, and maintain records of customer interactions as needed for business and legal purposes.

Consent and Message Scope

By providing your mobile number and communicating with us by text, you consent to receive customer support and service-related SMS messages from us. These messages are intended for support purposes only and are not sent for marketing or promotional purposes. Message frequency may vary. Message and data rates may apply.

Opt-Out and Help

You can opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact our customer support team through our standard support channels. After you opt out, we may send a final message confirming your request.

Sharing of Information

We do not sell your mobile number or SMS consent information to third parties for their marketing purposes. We may share information with service providers that help us deliver and manage customer support messaging, or when required by law.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your information. We retain SMS-related information only for as long as needed to provide support, comply with legal obligations, resolve disputes, and enforce our policies.

Policy Updates

We may update this SMS Privacy Policy from time to time. Any changes will be reflected in the most current version of this policy.

Contact Us

If you have questions about this SMS Privacy Policy, please contact The Top Shop of Rochester Inc at info@topshoprochester.com or (507) 282-9129.