Top Shop of Rochester, Inc SMS Privacy Policy

This SMS Privacy Policy explains how we collect, use, and protect personal information when you communicate with us by text message for customer support purposes. It applies only to customer support and service-related SMS communications.

Information We Collect

When you text us for customer support, we may collect your mobile phone number, the content of your messages, your name if you provide it, and any information you choose to share that is needed to assist with your request.

How We Use Your Information

We use this information to respond to your questions, provide customer support, follow up on service issues, improve our support operations, and maintain records of customer interactions as needed for business and legal purposes.

Consent and Message Scope

By providing your mobile number and communicating with us by text, you consent to receive customer support and service-related SMS messages from us. These messages are intended for support purposes only and are not sent for marketing or promotional purposes. Message frequency may vary. Message and data rates may apply.

Opt-Out and Help

You can opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact our customer support team through our standard support channels. You can also call us at 507-282-9129 for assistance. After you opt out, we may send a final message confirming your request.

Sharing of Information

We do not sell your mobile number or SMS consent information to third parties for their marketing purposes. We may share information with service providers that help us deliver and manage customer support messaging, or when required by law.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your information. We retain SMS-related information only for as long as needed to provide support, comply with legal obligations, resolve disputes, and enforce our policies.

SMS Terms & Conditions

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from Top Shop of Rochester, you may receive messages related to the following:

·        Conversational purposes SMS.

 

3- Message Frequency:

"Message frequency may vary. You may receive up to 5 SMS messages per week regarding your Conversational purposes SMS."

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from Top Shop of Rochester in the following way:

·        By submitting an online form

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at info@topshoprochester.com

Additional Options:

·        If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

 

8- Standard Messaging Disclosures:

·        Message and data rates may apply.

·        You can opt out at any time by texting "STOP."

·        For assistance, text "HELP" or visit our [https://www.topshoprochester.com/privacy-policy] page.

·        Message frequency may vary

CONTACT US

For support, info@topshoprochester.com OR (507) 282-8477.